Most Dell computers do not ship with a backup copy of FastAccess. As the distributor of Dell FastAccess, Dell is responsible for providing backup and replacement software. There are two primary ways to obtain software from Dell:

• Call Dell tech support directly and request that they send a replacement installation CD. They should be able to do this without difficulty.
• Register at  https://smartsource.dell.com with your service tag number. This should allow most users to download all the software that came originally on your Dell computer.

If both methods above fail, please feel free to contact Sensible Vision so that we may assist further.