Consumer / Small Business » FastAccess / AlienSense » Messages and Errors

ID #1089

The Web Login feature stopped working even though it is still enabled. Why?

FastAccess interacts with browsers through what are called "Add Ons" or “Extensions”. Browsers have a privacy mode that disables all add-ons by default. If the FastAccess Add-On is disabled by a privacy mode or by any other means, the Web Login feature will stop working even if it's still enabled in the FastAccess management console.

Some browsers may allow you to manually re-enable extensions.  Please see the browsers documentation for instruction on how to enable Add Ons and Extensions.  The FastAccess Add Ons and Extensions are:

  • Internet Explorer:  "FAIESSO Helper Class", "SSOIEAddonBHO Class, or "Face recognition web login for FastAccess"
  • Firefox:  "FastAccess Web Login"
  • Chrome: “FastAccess SSO”
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Last update: 2011-03-25 12:43
Author: Darin Beery
Revision: 1.3

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